Storage Twickenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Twickenham provides storage, removal, and associated services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means the person, company, or organisation that requests or uses our services.
Services means any storage, removal, packing, loading, unloading, handling, transport, or related service provided by us.
Goods means the items, belongings, furniture, equipment, or other property that you ask us to store, move, handle, or transport.
Contract means the agreement between you and Storage Twickenham incorporating these Terms and Conditions and any written quotation or confirmation provided by us.
2. Scope of Services
Storage Twickenham provides storage and removal services within its operating area, including collection and delivery of goods, short-term and long-term storage, and related services such as packing, unpacking, and handling assistance. The exact scope of the services to be provided will be set out in your quotation or booking confirmation.
We reserve the right to refuse to provide services if, in our reasonable opinion, they would be unsafe, unlawful, or outside our operational capacity.
3. Booking Process
3.1 Initial enquiry
You may request a quotation for storage or removal services by providing accurate information about your requirements, including collection address, delivery address where applicable, access conditions, volume or type of goods, and any special handling needs.
3.2 Quotations
Any quotation provided by Storage Twickenham is based on the information you supply. Quotations are normally given as an estimate of the cost and may be subject to change if the information provided is incomplete or inaccurate, or if your requirements change before or during the service.
Unless otherwise stated, quotations are valid for a limited period from the date of issue. After this period, we may revise or withdraw the quotation.
3.3 Acceptance and confirmation
A booking is not confirmed until we have accepted your request and issued a written confirmation or have otherwise explicitly confirmed the booking. At this point, a Contract is formed between you and Storage Twickenham on these Terms and Conditions.
3.4 Changes to bookings
You must notify us as soon as possible if you need to change the date, time, scope, or location of the service. Any changes are subject to our availability and may result in an adjusted quotation or additional charges. Significant changes may be treated as a new booking.
4. Payments and Charges
4.1 Pricing
Our charges are based on the services required, the volume and nature of the goods, access conditions, distance, and duration of storage. Any additional services requested on the day that were not included in the original quotation may incur extra charges.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date for the deposit will be specified at the time of booking. Your booking may not be fully confirmed until the deposit is received.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removal services is due prior to or on the day of service, and payment for storage services is due in advance for each storage period. We reserve the right to withhold or suspend services if payment is not received on time.
4.4 Late payment
If you fail to make any payment when due, we may charge interest on the overdue amount, suspend access to stored goods, or retain goods until payment is made in full. Continued non-payment may result in the disposal or sale of goods in line with applicable law and reasonable procedures.
4.5 Additional charges
Additional charges may apply for waiting time, difficult access, handling of unusually heavy or delicate items, changes to the agreed schedule, or failure to comply with the waste regulations and restrictions set out in these Terms and Conditions.
5. Cancellations and Postponements
5.1 Cancellation by the client
If you wish to cancel your booking, you must notify us as early as possible. Cancellations may be subject to charges depending on the amount of notice given and any costs already incurred by us.
We may apply a sliding scale of cancellation fees, for example where cancellation occurs within a short period before the scheduled service date. Any deposit paid may be refundable or partially refundable, depending on the timing and circumstances of the cancellation.
5.2 Postponement
If you wish to postpone your booking, we will use reasonable efforts to accommodate a new date and time, subject to availability. Postponements within a short period before the service date may be treated similarly to cancellations and may attract charges to cover any costs we have incurred.
5.3 Cancellation by Storage Twickenham
We may cancel or suspend the Contract if you fail to make payment when due, provide materially inaccurate information, or request services that are unsafe or unlawful. We may also cancel or reschedule the service in case of events beyond our reasonable control, such as severe weather, road closures, or other operational issues. In such cases, we will work with you to arrange an alternative date where possible.
6. Client Responsibilities
6.1 Information and access
You are responsible for providing accurate information about your goods, addresses, access conditions, parking arrangements, and any special requirements. You must ensure safe and adequate access for our vehicles and staff at the collection and delivery points.
6.2 Packing and preparation
Unless we have agreed to provide packing services, you are responsible for packing your goods securely and appropriately. Fragile or valuable items should be clearly marked and adequately protected.
6.3 Supervision
Where possible, you or your authorised representative should be present during collection, loading, unloading, and delivery to provide instructions and to check that the correct items are handled. If you are not present, we will proceed based on the instructions provided and will not be liable for any loss arising from the absence of proper supervision.
7. Items Not Accepted and Waste Regulations
7.1 Prohibited and restricted items
You must not submit for storage or removal any goods that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable. This includes, without limitation, gas cylinders, fuel, chemicals, paint, solvents, firearms, ammunition, illegal substances, live animals, and any items that may pose a risk to health, safety, or property.
We reserve the right to refuse to handle any goods that, in our reasonable opinion, are unsafe or inappropriate.
7.2 Waste and disposal
Storage Twickenham is not a waste disposal or rubbish removal operator. You must not present domestic or commercial waste, building rubble, or other refuse as part of the goods for storage or removal unless this has been expressly agreed in writing as a separate service and complies with relevant regulations.
You are responsible for complying with all applicable waste and environmental regulations. Any attempt to include prohibited waste may result in additional charges for handling, return, or lawful disposal, and may entitle us to terminate the Contract.
7.3 Environmental responsibility
We aim to operate in a way that is responsible and compliant with environmental laws. Where we agree to remove unwanted items, these will be handled in compliance with relevant regulations, and additional fees may apply to cover disposal costs.
8. Storage Terms
8.1 Storage conditions
Goods stored with us will be kept in storage facilities selected by Storage Twickenham. We will take reasonable care of the goods in our custody but do not guarantee any specific atmospheric or temperature conditions, unless expressly agreed in writing.
8.2 Access to stored goods
Access to goods in storage is by prior arrangement and may be subject to charges. We may require reasonable notice to arrange supervised access. For security and operational reasons, direct unsupervised access is not generally permitted.
8.3 Storage periods and termination
Storage is provided on a recurring basis, typically monthly or as otherwise agreed. Either party may terminate the storage arrangement by giving notice in accordance with the agreed notice period. On termination, you must pay all amounts due and arrange for the removal or delivery of your goods.
If you fail to remove your goods at the end of the agreed period, we may continue to charge storage fees and, after giving reasonable notice, may exercise a lien over the goods and take steps to sell or dispose of them to recover outstanding sums.
9. Our Liability
9.1 Duty of care
We will exercise reasonable skill and care in the provision of our services, including the handling, storage, and transport of your goods. Our liability is however subject to the limitations and exclusions set out in this section.
9.2 Exclusions
We are not liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, adverse weather, traffic conditions, war, terrorism, strikes, or governmental actions.
We are not responsible for loss or damage caused by defective or inadequate packing when this has been carried out by you or a third party, nor for wear and tear, gradual deterioration, or inherent defects in the goods.
We do not accept liability for loss of or damage to items of particularly high value such as jewellery, cash, documents, data, artwork, antiques, or collections, unless these items have been specifically declared, agreed in writing, and appropriate arrangements have been made.
9.3 Limitation of liability
To the extent permitted by law, our total liability for any loss, damage, or claim arising out of or in connection with the Contract shall be limited to a reasonable amount linked to the value of the affected goods and the fees paid for the relevant service, or such other limit as may be stated in your quotation or confirmation.
We do not exclude or limit liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded.
10. Insurance
You are strongly advised to maintain adequate insurance cover for your goods during removal and storage. We may offer, or suggest that you obtain, additional insurance, but it is your responsibility to ensure that the level and scope of any cover meets your needs. Our standard charges do not automatically include insurance for the full value of your goods.
11. Claims and Complaints
11.1 Notification of loss or damage
If you believe that loss or damage has occurred, you must notify us in writing as soon as possible, giving full details of the items affected and the nature of the loss or damage. Where possible, this should be done at the time of delivery or access, or within a reasonable period afterwards.
11.2 Investigation
We will investigate any claim or complaint promptly and may request additional information or evidence from you. You must cooperate with our investigation and allow us to inspect the goods where appropriate.
11.3 Resolution
Where we accept responsibility for loss or damage, we may, at our discretion, repair the item, replace it with a similar item, or pay reasonable compensation in line with the limitations of liability set out in these Terms and Conditions.
12. Data Protection and Privacy
We will handle personal information about you in accordance with applicable data protection laws. Your information will be used for the purpose of managing your booking, providing services, processing payments, and maintaining our business records. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary for the performance of the Contract, for legal obligations, or with your consent.
13. General Provisions
13.1 Variation
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless we agree otherwise in writing.
13.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.3 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper performance of the services.
13.4 Entire agreement
The Contract, together with these Terms and Conditions and any written quotation or confirmation, constitutes the entire agreement between you and Storage Twickenham regarding the services provided. It supersedes any prior discussions, correspondence, or representations.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Twickenham agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.
